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05RVW-CNCLive · v1.2
Reviews Concierge
Local Reputation Autopilot
Reviews Concierge is an always-on reputation agent for businesses with locations, products or apps in the wild. It connects to Google, Yelp, TripAdvisor, Zomato, Swiggy, App Store, Play Store and Trustpilot — listens 24×7, drafts a personal, on-brand reply within minutes (translated and tone-matched), clusters reviews into operational themes, and dispatches the actual fix as a ticket to the right outlet manager. The result: ratings climb, response time collapses, and complaints turn into a feedback loop that fixes the business.
<15m
Response
median reply time
+0.4★
Rating lift
in 90 days, avg
100%
Coverage
of reviews replied to
40+
Languages
with native nuance
Inside the agent
What it looks like, working.
A live preview of the agent surface — not a screenshot. Watch the agent perceive, reason, and write its output.
reviews-concierge · agentic.fullscreens.in
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Reviews Concierge
Cocoa Lane14 outlets
Connecting platforms
UA
C
Cocoa Lane
Café · BakeryCafé & Bakery · 14 outlets · Bengaluru · Mumbai · Pune
456 reviews this week · across 8 platforms
Rating trajectory
—
+0.5 in 12w
Reply coverage
—
Awaiting…
Median reply time
—
down from 9.2 hours
NowLast quarter
Live review stream
Across all 14 outlets · last hour
Idle
Waited 35 minutes for a cold cappuccino. Won't return.HSR LayoutZomato11m ago
Best almond croissant in the city. Karthik at the counter was lovely!IndiranagarGoogle23m ago
Order arrived missing the brownie. Refund requested but no response.HSR LayoutSwiggy41m ago
Lovely vibes, music a bit loud at peak hours. Coffee was great.BandraYelp1h ago
The matcha tiramisu is unreal. Coming back this weekend.Koregaon ParkGoogle2h ago
3rd visit this month, again the espresso machine was 'down'.HSR LayoutGoogle3h ago
Trending themes
Last 7 days · auto-clustered
Slow service+9
28
at HSR Layout
Cold food+3
14
at Bandra
Loud music−2
8
at Indiranagar
Friendly staff+18
64
at All outlets
Best croissant+12
41
at Indiranagar
Auto-reply preview
Aanya R. · HSR · Zomato · 11m ago
“Waited 35 minutes for a cold cappuccino. Won’t return.”
K
Karthik · Concierge botBrand voice ✓Routed to
PendingVinay K. · HSR Manager
Ticket #OPS-2391 · espresso machine fix
#ops-hsr · Slack
Posted with comment, Aanya, fix-by 8 p.m.
aanya@… · Reply sent
Posted to Zomato · with offer code
Connecting your reputation surface
C
Cocoa Lane
Café & Bakery · 14 outlets · Bengaluru · Mumbai · Pune
Google Maps
Connected
Zomato
…
Swiggy
…
Yelp
…
TripAdvisor
…
App Store
…
Sync engine warming up · 14 outlets · 8 platforms
Also supportsBookingFoursquareTrustpilotTalabat
Capabilities
Six tools.
One specialized worker.
01 / 06
Omni-Channel Listening
Google, Yelp, TripAdvisor, Zomato, Swiggy, Trustpilot, App Store, Play Store — every review, in one stream, in real time.
02 / 06
On-Brand Reply Drafts
Personalized, locale-aware reply for every review — names the dish, owns the issue, offers a real fix, in your tone.
03 / 06
Theme & Friction Mining
Clusters every comment into operational themes — slow service, cold food, parking, app crash — ranked by frequency and outlet.
04 / 06
Outlet-Level Routing
Negative review at HSR? Ticket fires straight to that store manager with the exact comment, photo and fix-by deadline.
05 / 06
Sentiment & Rating Forecast
Predicts where ratings are headed per outlet, per week — flags the locations sliding before the dashboard does.
06 / 06
Response Performance
Tracks reply latency, sentiment lift after reply and recovery rate — proves the reputation work in revenue terms.
Inputs
- Review platforms (Google · Yelp · Zomato · Swiggy)
- Outlet / location list
- Brand voice & reply guidelines
- Operational ticketing tool (optional)
Outputs
- Personalized reply drafts
- Theme & friction dashboard
- Per-outlet rating trajectory
- Manager-routed tickets
- Weekly reputation brief
Use cases
Where teams put it to work.
01
Restaurants & QSR
Catch the cold-pasta complaint at outlet 7 by 9 p.m. Reply, refund, retrain — and the next 10 reviews come back four-star.
02
Retail & Beauty
Standardize tone across 200 locations. Every review answered, every escalation routed — with zero corporate-speak.
03
Hotels & Hospitality
TripAdvisor, Booking and Google in one feed. Translated replies in 40+ languages, recovery offers tied to PMS.
04
Apps & Software
Convert App Store ratings — 3-star bug complaints become product tickets, 5-star praise becomes case-study source.
Deploy RVW-CNC
Bring Reviews Concierge live for your team in days.
Data onboarding, guardrails locked, 24/7 superintelligent worker handed over for supervision.